Shipping Policy

Shipping Policies

Effective Date: 6/25/2025

1. Introduction

At Abound Commerce LLC, doing business as TableGamesHQ, we aim to provide a seamless and transparent shipping experience for our customers. These Shipping Policies outline the terms and conditions related to the delivery of products purchased from our website, tablegameshq.com.

2. Shipping Destinations

  • Countries We Ship To: United States
  • Future Expansion:

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. TableGamesHQ runs a brand-by-brand shipping policy that can be found both below and on product pages.

Shipping times vary by brand, product, and destination. Most orders ship within 2–5 business days, with delivery typically occurring within 10–21 business days, depending on the manufacturer.

Please contact support@tablegameshq.com with any questions.

4. Order Processing Time

  • Processing Time:

Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

  • Order Cut-Off Time:

Orders placed before 5:00 PM CST will begin processing the same day.

  • Weekend and Holiday Orders:

Orders placed on weekends or public holidays may not be processed until the next business day. 

5. BBO Poker Tables Shipping Policy

ALL BBO POKER TABLE PRODUCTS OFFER FREE SHIPPING IN THE USA

All BBO Poker Tables orders requiring shipping are subject to the following guidelines. Please read carefully, as failure to follow these instructions will waive your right to file a shipping insurance claim. BBO Poker Tables is not responsible for damages or concealed damage claims if proper protocol is not followed.

BBO Poker Table Shipping & Lead Times

How Long Does It Take for My BBO Poker Table to Ship?

All BBO Poker tables are hand-finished and built to order in Las Vegas, Nevada. Because each table is crafted based on your selected configuration, production and shipping times vary depending on customization level and current order volume.

Current Production Lead Times

Estimated Production Time: 1–6 Weeks (Depending on Table Configuration)

Lead times listed below refer to production time only. Freight transit time will vary based on your delivery location once the table ships.

To ensure fairness to all customers, orders are completed in the order they are received. While we work hard to deliver as quickly as possible, we cannot prioritize standard orders ahead of others in the production queue.

If you have a specific deadline, expedited production options may be available for an additional fee. Expedited options can be selected during checkout or arranged with our customer support team.

BBO Poker Table Production Timelines by Configuration

Standard Poker Tables

(Default black armrest with dynamic gaming suede or suited speed cloth)

  • Average shipping time: 7–10 business days
  • This is the fastest option and ideal for customers looking to get their table delivered quickly with standard features.

Template Layout Poker Tables

(Default black armrest with printed template layouts)

  • Average shipping time: 2–4 weeks
  • All templates are professionally sized, printed, and upholstered in-house at our Las Vegas facility to ensure vibrant graphics and long-lasting quality.

Fully Customized Poker Tables

(Custom armrest materials, custom graphics, or special-order hardware)

  • Average shipping time: 4–6 weeks
  • Custom tables require additional preparation and design approval. Materials are sourced while you collaborate with our designer to finalize your layout.
  • Production begins only after final design approval. Prompt confirmation helps ensure the fastest possible completion.
  • Each custom table is a one-of-a-kind, handcrafted poker table built to your exact specifications.

Important Notes on Shipping

  • All BBO Poker tables are built to order.
  • Production timelines may vary slightly depending on order volume.
  • Freight shipping time depends on your final delivery destination.
  • Expedited production options are available for qualifying orders.

Delivery Details

All poker and gaming tables are shipped fully insured via ground freight on pallets. Our freight carrier will contact you prior to delivery to arrange a specific day and time. Please note that most carriers require a four-hour delivery window. All deliveries are curbside only, unless white glove or inside delivery service has been arranged with us before your table ships.

Damage Reporting

In the event your table is damaged during transit, we will promptly ship a replacement as long as you have followed our receiving and damage reporting instructions.

Assembly Recommendations

For safe handling and assembly, we highly recommend having two people carry and set up the table. To protect your investment, do not drag the table or armrest on the floor during assembly, as this can cause damage. Proper handling ensures your table remains in pristine condition for years to come.

6. White Billiards Shipping Policy 

ALL WHITE BILLARDS PRODUCTS OFFER FREE SHIPPING

At TableGamesHQ, we proudly offer premium White Billiards products to our customers. This page outlines White Billiards’ official shipping policy for all White Billiards orders placed through our store.

Processing & Shipping Timeline

Please allow up to 14 weeks for delivery on our White Billiards tables.

If your White Billiards order is in stock and your payment has been processed, it will ship within five 5 business days from the date of your order.

  • Orders are processed Monday through Friday, excluding holidays.
  • Made-to-order or custom White Billiards products may have longer lead times. Any extended processing times will be noted on the product page.

Tracking Your Order

tracking information will be provided within 24 hours of your order leaving the warehouse. This information will be sent to the email address you provided at checkout.

If you do not receive tracking details within 5 business days of placing your order, please contact us:
📧 support@TableGamesHQ.com

Shipping Method

All White Billiards products ship directly from their warehouse using reliable freight carriers. Depending on your location and the size of the product, shipping may be via curbside delivery, white-glove delivery, or other freight services.

7. Killerspin Shipping Policy

Shipping Costs

Foldable tables typically range from $350–$400

SVR Revolutions and Blackwing tables are usually $450–$500

Delivery Timeline
Table orders typically arrive within 15–20 business days via standard LTL or White Glove Delivery.

Expedited Shipping
Faster delivery options are available upon request and quoted separately.

Delivery Coverage
Standard shipping includes to-the-door delivery (front door, back door, or garage) to most locations within the 48 contiguous United States.
Some remote or hard-to-reach areas may incur additional freight charges. If applicable, you will be notified before the table is shipped.

Freight Delivery Details

  • Tables ship via freight carriers (Monday–Friday, 8:00 AM – 7:00 PM).
  • Certain residential addresses may be inaccessible by freight trucks. If you suspect this may be the case, please contact TableGamesHQ Customer Service before placing your order.
  • You will receive a shipment notification with tracking info via email once your table leaves the warehouse.
  • FedEx will also send email and text alerts for tracking and delivery.
  • If no delivery appointment is scheduled, the table will be delivered without requiring a signature.

Appointment Deliveries
If you choose delivery with an appointment, you must be present to sign upon arrival. Carriers will use liftgate service to lower the table to ground level.

Additional Delivery Services
Optional services such as inside delivery, unboxing, and box removal are available for an additional fee.
If needed, please contact us before your shipment delivers.
White Glove Assembly Service is also available, starting at $350.

Delivery Changes
Once a table has shipped, any requested changes may result in additional charges. For changes, contact the freight carrier directly using the customer service number in their email or text communication.

Missed Deliveries
Failure to be present for your scheduled delivery may result in redelivery fees or storage charges, which will be your responsibility.

Inspection & Damage Policy

  • Inspect the table upon delivery while the driver is present.
  • Any visible damage must be noted on the Proof of Delivery.
  • If damage is suspected but not visible, write “Subject to Inspection” on the delivery receipt.
  • If the driver won’t allow you to make a notation, refuse the shipment and notify us immediately.
  • For concealed damage, notify us within 5 business days of delivery.
  • Do not assemble a damaged table. If return shipping is needed, the table must be repacked in its original packaging.
  • Failure to repack or comply with pickup schedules may result in additional fees.

8. Billiards Toulet Shipping Policy

Production & Lead Time

All Billiards Toulet tables are custom-made in France and built to order with exceptional craftsmanship.
The standard production lead time is approximately 8–10 weeks, depending on model and customization options.

Shipping Methods

Once your table is completed, you can choose between two international delivery methods:

  • Sea Freight: Estimated 3 weeks transit time after production.
  • Air Freight: Estimated 1 week transit time for faster delivery.

Transit times may vary depending on destination, carrier availability, and seasonal demand.

Packaging & Handling

Every Toulet table is shipped in a reinforced wooden crate to ensure maximum protection during transport.
Packaging costs range from $475 to $700, depending on the size and model of the table.
All items are carefully inspected before shipment to guarantee safe arrival.

Delivery Options & Pricing

Shipping prices are calculated individually per order to ensure the fairest possible rate.
Because freight costs vary by crate size, location, and time of year, we’ll confirm the most accurate quote with Billiards Toulet’s logistics team before finalizing your order.

As a general reference:

  • An 8ft Blacklight Pool Table shipped to New York City typically costs around $1,400 by sea freight.
  • During peak periods (summer and Christmas), delivery may be limited to CFR (nearest port) service, with final delivery arranged locally by our team.

To simplify pricing, customers may consider an estimated delivery cost of $2,000, which covers most standard deliveries.

Customs, Duties & Taxes

For U.S. customers, import duties, customs clearance fees, or taxes may apply depending on the delivery location. These charges are the responsibility of the customer and are not included in the shipping estimate.

9. Vision Billiards Shipping Policy

Freight Shipping & Delivery Policy

Due to the size and weight of the premium game tables, all shipments are handled via LTL (Less Than Truckload) freight carriers. Please review the shipping options and delivery requirements below before placing your order.

Shipping Process 

Shipping costs are calculated based on your zip code and the size and weight of the shipment. All orders ship from Chicago via freight carrier. Due to the size of the crate, residential delivery is typically not available. Shipments are delivered to a local freight terminal for pickup by the installation company or the customer, who may arrange pickup using a suitable vehicle for final delivery and installation.

Shipping Costs

Shipping, freight, and professional installation typically total approximately $2,000. Costs may be reduced if the customer is able to pick up the table directly from the local freight terminal and install it with no help, eliminating the need for residential delivery and installation.

Residential / Home Freight Delivery

  • Tailgate Delivery Only: Freight deliveries to residential addresses are made via tailgate service. This means the driver will bring the item to the end of the truck only.
  • No Inside Delivery: Drivers do not assist with carrying items indoors, unpacking, installation, or debris removal.
  • Liftgate Not Included: A liftgate is not included unless specified at checkout or arranged in advance.
  • Truck Accessibility: The delivery address must be accessible by a freight truck.
  • Two-Person Unloading Recommended: Please have at least two capable individuals available to accept and unload the shipment.
  • Pre-Approval Required: Residential delivery will not be arranged until all details have been confirmed with the customer and validated with the freight carrier.

Freight Terminal or Commercial Warehouse Delivery

For faster and more convenient service, we strongly recommend shipping to:

  • Your nearest freight terminal, or
  • A commercial warehouse or business location with loading dock access.

This option allows you or your authorized installer to pick up the item at your convenience and often helps avoid residential delivery surcharges and delays.

Delivery Inspection & Acceptance Policy

To ensure your order is protected, all shipments are insured against loss or damage during transit. Upon delivery, it is essential to:

1. Inspect Your Shipment Immediately

  • Carefully examine the packaging and product for any visible damage or shortage before signing.
  • Do not allow the driver to leave before inspection is complete.

2. Document Any Issues in Detail

  • If damage or missing items are observed, note the specific issue(s) on all copies of the delivery receipt.
  • Take clear, time-stamped photographs of any damage or irregularities.

3. Refuse Delivery If Damage Is Severe

  • If the goods are visibly damaged and beyond repair, refuse the delivery and note the reason in writing on the delivery bill. Include photos for claim support.

4. Hidden Damage Protocol

  • If you suspect damage but cannot fully inspect at the time of delivery, sign the receipt as: "Subject to further inspection for hidden damage."
  • Take photos before unpacking and contact us immediately with your findings.

 

Failure to Report Damage

  • If no damage is documented at delivery and issues are reported later without the required proof, the shipment will be considered irrevocably accepted.

Need Help with Freight Delivery?

For questions about delivery eligibility, liftgate service, or freight terminal options, please contact our support team before placing your order. We’re here to ensure a smooth, safe, and stress-free delivery experience.

Shipping & Delivery Timeline

Delivery times for your pool table vary depending on stock availability and customization preferences:

In-Stock Tables: If your chosen model is currently in stock, it will be released for shipment within 1–2 business days. Standard ground shipping within the continental United States typically takes 5–7 business days.

Custom or Made-to-Order Tables: If you order a customized table that must be built from the ground up at our factory in Lithuania, the production and delivery timeline extends to approximately 3–6 months. This includes manufacturing, quality testing, overseas freight transport, and customs clearance.

Ocean Freight Shipping: Once your custom table is completed, it will be shipped via ocean container to our U.S. distribution center in Chicago. After it arrives and clears customs, your table will be prepared for final delivery within 2–3 business days.

Expedited Delivery (Air Freight): Need your custom or bespoke table sooner? We offer rush delivery via air freight, which reduces the total delivery time to approximately 4 weeks from order placement to arrival in Chicago.

We’re committed to delivering your premium game table as quickly and smoothly as possible—whether it’s in-stock or made just for you.

10. Shipping Information for Leonhart Products

ALL LEONHART PRODUCTS OFFER FREE SHIPPING

We partner directly with Leonhart to bring you premium-quality foosball tables and accessories. Please review the shipping details below, specific to Leonhart products.

Shipping Zones

United States

  • Continental U.S.: Standard shipping applies for foosball tables, parts, and merchandise.
  • We do not offer free shipping to Hawaii or Alaska : Please contact us before ordering for a custom shipping quote.

International Shipping

Leonhart foosball tables are shipped exclusively within the United States at this time. For international requests, please contact us to explore possible arrangements—subject to manufacturer policies and international shipping restrictions.

Estimated Delivery Time

Delivery estimates apply to in-stock items and may vary based on availability, location, and product type.

  • Foosball Tables: Estimated delivery time is 3–5 weeks for standard models. Custom-built tables may require up to 12 months for production and delivery from Germany.
  • Parts: Typically processed within 1–3 business days, with delivery in 1–2 weeks via UPS/FedEx. Specialty or out-of-stock items may take longer.

Order Tracking

  • Foosball Tables: Shipped via freight carriers. Tracking numbers may not be available immediately, but shipment updates will be shared via email or phone.
  • Please note: Tables often ship separately from parts and merchandise.

11. All-American Recreation Shipping Policy

All-American Recreation products are shipped from Minnesota. We take great care to ensure every order from TableGamesHQ is prepared and delivered with accuracy and attention to detail.

Tables and shuffleboards are typically shipped and arrive at the destination within 4-6 business days. 

Shipping Costs

Shipping costs vary depending on the destination and the size of your order. Because these products are large and heavy, freight charges typically range from $700 to $1,700.

We are happy to provide a live shipping quote prior to purchase to ensure you receive the most accurate and competitive rate possible.

Delivery Details

All deliveries include curbside delivery unless otherwise arranged. Additional services, such as inside delivery or installation, may be available for an extra fee.

You will receive tracking information and delivery details once your order has shipped.

Free Professional Delivery & Installation Within 50 Miles of St. Paul

Purchase a new pool table and enjoy complimentary delivery and expert installation within a 50-mile radius of the All-American Recreations warehouse in St. Paul, MN. All-American Recreations’ experienced team handles everything — from precision leveling to professional felt installation — so your table is game-ready from day one.

Located farther away? A small fee of $3 per additional mile applies beyond the 50-mile range.

Prefer DIY setup? Save $400 instantly when you choose to pick up and install the table yourself.

12. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Additional shipping charges may apply.

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@tablegameshq.com
  • Customer Service Phone: (573) 698-0363

Address:

117 S. Lexington St., Ste. 100
Harrisonville, MO 64701
United States

Abound Commerce LLC doing business as TableGamesHQ

USA

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with TableGamesHQ!

We appreciate your business and are committed to providing you with exceptional service.